October 15, 2003





You need to complain about a local service that didn't meet your standards. Would you most likely write a letter, pick up the phone, or go there in person to complain?

I'm a great believer in the written word--with copies.

Jill, 61
Saylorsburg, PA USA

I'd pick up the phone and complain. I'd keep going up the chain until I was satisfied.

Laura, 38
Lowell, MA USA

None of the above. I'd be most likely to complain by e-mail.

Jane, 63
West Linn, OR USA

Email is my preferred method.

Felicia, 37
Lowell, MA USA

Phone!!! I am really good at complaining about things that are not right.

KarenNJ, 45
Milltown, NJ USA

Well, if it was an actual problem that needs to be fixed immediately, I'd use the phone. If it was fair to say I was just complaining, then I'd write a letter. As a CSR, I know that it's usually pointless to call up and yell at a CSR for ten minutes about something they can't change.

Cristin, 25
Frisco, TX USA

I would probably call them on the telephone.

Melodi, 19
Gahanna, OH USA

If it was within logical driving distance, I'd rather go there, but if it was inconvenient, I'd sooner write a letter to the manager or owner than have someone who really doesn't give a damn listen to me on the phone.

Fisch, 47
Preston, CT USA

That depends on the type of service. If it's internet service or electricity or something, I'll call. If
it's about a purchase, I'll go there in person. If it's something that needs the detailed attention of a manager (like the manager of the local shop that did a horrible job on the interior of our Jeep), I'll write a letter.

Karen, 24
Ames, IA USA

Pick up the phone.

Janet, 46
E. Brunswick, NJ USA

I'd phone first.

Cathie, 53
Novi, MI USA

Probably pick up the phone. I am careful about what I put in writing because that can come back to haunt you. I would go there in person if I felt I did not receive satisfaction from the phone call.

Cindy, 41

I'd probably write a letter. I'm terrible at confronation so I'd want as little physical contact with the people I'm complaining about as possible.

Aly, 17
Cardiff UK

Since more than likely it will be part of a chain, I usually write an e- mail or letter to the company headquarters.

Stephanie, 27

I'd start by phoning.

Keri-Jade, 23
Brampton, Ontario CANADA

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