|October 15, 2003|
You need to complain about a local service that didn't meet your standards.
Would you most likely write a letter, pick up the phone, or go there in
person to complain?
I'm a great believer in the written word--with copies.
I'd pick up the phone and complain. I'd keep going up the chain until I was satisfied.
None of the above. I'd be most likely to complain by e-mail.
Email is my preferred method.
Phone!!! I am really good at complaining about things that are not right.
Well, if it was an actual problem that needs to be fixed immediately, I'd use the phone. If it was fair to say I was just complaining, then I'd write a letter. As a CSR, I know that it's usually pointless to call up and yell at a CSR for ten minutes about something they can't change.
I would probably call them on the telephone.
If it was within logical driving distance, I'd rather go there, but if it was inconvenient, I'd sooner write a letter to the manager or owner than have someone who really doesn't give a damn listen to me on the phone.
on the type of service. If it's internet service or electricity or something,
I'll call. If
Pick up the phone.
I'd phone first.
Probably pick up the phone. I am careful about what I put in writing because that can come back to haunt you. I would go there in person if I felt I did not receive satisfaction from the phone call.
I'd probably write a letter. I'm terrible at confronation so I'd want as little physical contact with the people I'm complaining about as possible.
Since more than likely it will be part of a chain, I usually write an e- mail or letter to the company headquarters.
I'd start by phoning.